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Premium Customer Service Officer (Concierge Service)
Industry: Luxurious Hospitality
Location: Hong Kong
Salary Range: 20,000-28,000
Employment Type: Full Time, Permanent
• To provide professional concierge & customer services to clients via phone calls or email;
• To handle customer inquiries globally and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events;
• To manage communication with customers in a friendly, professional & courteous manner;
• To resolve customer complaints, establish relationships with customers, learning their preferences.
• Diploma or above;
• Keen interest in lifestyle living & enjoy helping people;
• Customer-oriented, good telephone manner & problem solving skill;
• Strong business sense with good customer service and problem solving skills;
• Outgoing with good interpersonal and communication skill;
• Effective communication in written & verbal English & Chinese;
• Able to work in day shift and overnight shift in a rotational basis, including Saturdays, Sundays and Public Holidays;
• Proficient in MS Excel, Word, PowerPoint and Chinese word processing;