iCareer Consultants Limited
iCareer Consultants Limited
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At iCareer, we make an all-out effort to help you make the right move for a position that best fits you.
This is our commitment to our valuable clients and candidates. And it is our commitment that defines our reputation and leading position in the recruitment market.

Customer Service Supervisor (Call centre) ($25K)
Job Details

Industry: Telecom

Location: Hong Kong

Salary Range: 23000-25000

Employment Type: Full Time, Permanent

Job Responsibilities

Supervise a team of 15-20 Customer Service Officers (CSO) to provide customer service hotline to clients
Coach and provide guidance to CSO in order to drive the overall performance to assure the delivery of excellent customer services to clients
Maintain daily operations and achieving the KPI
Prepare statistical report and performance summaries
Perform other ad hoc projects when assigned

Job Requirements

Diploma or above
Minimum 3 – 5 years relevant experience in call center
Flexible, self-motivated, service-oriented and with good telephone manner
Good interpersonal and problem-solving skills
Proficient in both written and spoken English and Chinese

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Submit your CV by filling in the below form
or attach your CV with expected salary to cv@icareer.com.hk

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iCareer Consultants Limited

iCareer is a professional recruitment firm in Hong Kong. Specialising in General Staffing, Executive Search, Recruitment Process Outsourcing (RPO), Payroll Outsourcing and HR Solutions for the world's top employers.


HK Employment Agency License Number: 70889

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Contact Us

Address: 917A, 9/F, Block B , Sea View Estate, 2 Watson Road, Fortress Hill, Hong Kong

For Clients: (852) 2866 6836

Email: info@icareer.com.hk

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