Find Jobs Now

At iCareer, we make an all-out effort to help you make the right move for a position that best fits you.
This is our commitment to our valuable clients and candidates. And it is our commitment that defines our reputation and leading position in the recruitment market.
Assistant Training Manager (Banking-contact centre focused)
Job Details

Industry: Banking

Location: Hong Kong

Salary Range: 40,000 - 45,000

Employment Type: Full Time, Permanent
Job Responsibilities

- Identify and access the training needs for frontline staff of contact centre
- Design, develop and deliver customer service and soft skills training programs
- Monitor and evaluate the effectiveness of training, ROI and more
- Maintain a good relationship and liaise with external training vendors for training programmes
- Undertake any ad hoc training projects when needed
Job Requirements

- University graduate in Business, Human Resources or related discipline
- Minimum of 3 years' relevant training experience in banking-call centre/ customer service
- Experience in Banking or telecom is an advantage
- Good interpersonal, presentation, analytical, problem solving skills and able to work under pressure
- Good command of both spoken and written English and Chinese, fluent in Putonghua is preferable
Apply Now

Submit your CV by filling in the below form
or attach your CV with expected salary to cv@icareer.com.hk